Apello Center Tools v2.3.373

Private center workspace. Use the login created in Apello Tools management.

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Weekend Counts

Please submit your weekend center counts.

Apello Center Tools v2.3.373

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Apello Support Dashboard

Daily Numbers, email test results, cut list, and weekend schedule.

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Daily Numbers
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Today's Cut List
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Weekend Approved Agents
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Announcements
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Requests

Request
New ID Request
Open this tab to load open requests.
No open requests yet. This is where your submitted requests will appear. Use the Request menu to create a new request.
Agent ID Requests
0 open
Requested means no recycled ID was available for that campaign and center. Please allow up to 3 business days, Monday through Friday, from the final test completion.
No open ID requests loaded yet.
Open Move Requests
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No open move requests loaded yet.
Deactivations
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No open deactivation requests loaded yet.
Tenure Corrections
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No open tenure correction requests loaded yet.
Leave Requests
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Campaign Access
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Feedback / Requests
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Feature request status updates will appear here after Apello reviews them.
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Center Closures
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Agent Deactivation Request v05.2026

ID deactivation requests are submitted to the internal request queue.

Warning: selected ID's will be deactivated.
0 selected
Open this tab to load active IDs.
Open this tab to load active IDs.

Agent Move Request

Select active IDs and choose a destination campaign.

0 selected
Open this popup to load active IDs.
Open this popup to load active IDs.

Tenure Correction Request

Select active IDs and choose the corrected tenure date.

0 selected
Open this popup to load active IDs.
Open this popup to load active IDs.

Leave Request

Select active IDs and enter the leave request details.

0 selected
Open this popup to load active IDs.
Open this popup to load active IDs.

Center Closure Request

Add a closure to the Call Center Calendar.

This will add a closure to the Call Center Calendar. Removing it from your dashboard will also remove it from the calendar.

Feedback / Request

Send Apello a quick feature request or bug report.

Reports

Choose Today, Week To Date, Month To Date, or WOW, then pick a campaign for your center.

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Open this tab to load report campaigns.
Select a report period and campaign.

Links

Common center links.

Everflow Campaign tracking portal Dialer Admin Login Admin access Dialer Agent Login Agent access Search for a lead Lead lookup
Center Shared Accounts
Open this tab to load shared accounts.

Internet Outages

Submit internet, power, or other outage time for your center.

Center Outage Report
Internet / Power / Other

Team Access

Manage Center Tools sub accounts for your center.

Sub Accounts
0 of 3 used
Open this tab to load sub accounts.

Email Last Found

Latest scheduled email verification results for your active campaigns.

Email Last Found
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Open this tab to load Email Last Found.
No email checks loaded yet.

Email Element Contact Search

Search Contact History from the saved Email Element account.

Contact Search
Contact History
Enter one or more email addresses to search Contact History.
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Campaign Access

Request weekend campaign access for one of your active agent usergroups.

Request Access
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Campaign access should not be requested without prior discussion with Apello management. Use this form only when instructed to.
Open this tab to load campaign access options.
No campaign access options loaded yet.

Weekend Counts

Submit expected Saturday and Sunday agent counts for approved weekend campaigns.

Weekend Center Counts
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Open this tab to load weekend campaigns.
No weekend campaigns loaded yet.
Before submitting weekend counts, please confirm each agent has the required campaign access and that shift restrictions allow them to dial during the scheduled weekend hours.
Usergroups with restrictions that may prevent dialing during the weekend
Open this tab to load shift restrictions.

Campaign Hours

Current hours for active campaigns. All campaign times are Eastern.

Current Campaign Hours
Eastern time
Open this tab to load campaign hours.
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Call Center Calendar

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Open this tab to load Zoom work hours.
Monthly Breakdown
Apello & Center Operations

Agents By Campaign

Active IDs are loaded from the active agent report for your assigned center.

Deactivating agents that have not logged in for 30+ days can expedite new ID requests and help keep your center within its allowed agent counts. Use the agent deactivation request form to submit inactive IDs or corrections that need to be made.

Open this tab to load active IDs.
Agents 0 active
No active agents loaded yet.

Tutorials & Emails

Campaign tutorial links for currently loaded Lead Branch emails.

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FAQ

Search help notes and reference guides for Center Tools workflows.

Tabs 0
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Articles 0
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FAQ

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No features are currently visible for this account.