Apello Center Tools v2.3.195

Private center workspace. Use the login created in Apello Tools management.

Apello Center Tools v2.3.195

Center-facing tools, tutorials, reports, and requests live here.

Apello Time -- Logged in
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Requests

Read-only open request queues for your assigned center.

Open this tab to load open requests.
Agent ID Requests
0 open New ID Request
Requested means no recycled ID was available for that campaign and center. Please allow up to 3 business days, Monday through Friday, from the final test completion.
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Open Move Requests
0 open Move Request
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Deactivations
0 open Agent Deactivation
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Leave Requests
0 open Leave Request
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Reports

Choose Today, Week To Date, or Month To Date, then pick a campaign for your center.

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Open this tab to load report campaigns.
Select a report period and campaign.

Links

Common center links.

Everflow Campaign tracking portal Dialer Admin Login Admin access Dialer Agent Login Agent access Search for a lead Lead lookup Weekend Staffing Sheet Google Sheet

Email Last Found

Latest scheduled email verification results for your active campaigns.

Email Last Found
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Campaign Hours

Current hours for active campaigns. All campaign times are Eastern.

Current Campaign Hours
Eastern time
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Call Center Calendar

Make a Calendar Request
Matts Work Hours Loading
Open this tab to load Zoom work hours.
Monthly Breakdown
Apello & Center Operations

Agents By Campaign

Active IDs are loaded from the active agent report for your assigned center.

Deactivating agents that have not logged in for 30+ days can expedite new ID requests and help keep your center within its allowed agent counts. Use the agent deactivation request form to submit inactive IDs or corrections that need to be made.

Open Agent Deactivation Request Open Tenure Correction Request
Open this tab to load active IDs.
Agents 0 active
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Tutorials & Emails

Campaign tutorial links for currently loaded Lead Branch emails.

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