Apello Center Tools v2.3.187

Private center workspace. Use the login created in Apello Tools management.

Apello Center Tools v2.3.187

Center-facing tools, tutorials, reports, and requests live here.

Apello Time -- Logged in
Loading report status...

Requests

Read-only open request queues for your assigned center.

Open this tab to load open requests.
Agent ID Requests
0 open New ID Request
Requested means no recycled ID was available for that campaign and center. Please allow up to 3 business days, Monday through Friday, from the final test completion.
No open ID requests loaded yet.
Open Move Requests
0 open Move Request
No open move requests loaded yet.
Deactivations
0 open Agent Deactivation
No open deactivation requests loaded yet.
Leave Requests
0 open Leave Request
No open leave requests loaded yet.

Reports

Choose Today, Week To Date, or Month To Date, then pick a campaign for your center.

Loading report status...
Open this tab to load report campaigns.
Select a report period and campaign.

Links

Common center links.

Everflow Campaign tracking portal Dialer Admin Login Admin access Dialer Agent Login Agent access Search for a lead Lead lookup Weekend Staffing Sheet Google Sheet

Email Last Found

Latest scheduled email verification results for your active campaigns.

Email Last Found
Loading schedule Open Results Sheet
Open this tab to load Email Last Found.
No email checks loaded yet.

Call Center Calendar

Make a Calendar Request
Matts Work Hours Loading
Open this tab to load Zoom work hours.
Monthly Breakdown
Apello & Center Operations

Agents By Campaign

Active IDs are loaded from the active agent report for your assigned center.

Deactivating agents that have not logged in for 30+ days can expedite new ID requests and help keep your center within its allowed agent counts. Use the agent deactivation request form to submit inactive IDs or corrections that need to be made.

Open Agent Deactivation Request Open Tenure Correction Request
Open this tab to load active IDs.
Agents 0 active
No active agents loaded yet.

Tutorials & Emails

Campaign tutorial links for currently loaded Lead Branch emails.

Open this tab to load tutorials.