Apello Center Tools v2.3.178

Private center workspace. Use the login created in Apello Tools management.

Apello Center Tools v2.3.178

Center-facing tools, tutorials, reports, and requests live here.

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Requests

Read-only open request queues for your assigned center.

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Agent ID Requests
0 open New ID Request
Requested means no recycled ID was available for that campaign and center. Please allow up to 3 business days, Monday through Friday, from the final test completion.
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Open Move Requests
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Deactivations
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Leave Requests
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Reports

Choose Today, Week To Date, or Month To Date, then pick a campaign for your center.

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Open this tab to load report campaigns.
Select a report period and campaign.

Call Center Calendar

Make a Calendar Request
Matts Work Hours Loading
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Monthly Breakdown
Apello & Center Operations

Agents By Campaign

Active IDs are loaded from the active agent report for your assigned center.

Deactivating agents that have not logged in for 30+ days can expedite new ID requests and help keep your center within its allowed agent counts. Use the agent deactivation request form to submit inactive IDs or corrections that need to be made.

Open Agent Deactivation Request Open Tenure Correction Request
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Tutorials

Campaign tutorial links for currently loaded Lead Branch emails.

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